Returns
How do I make a return?
To process a return, please click here.
- UK Returns are charged at £2.49 and will be deducted from your refund amount.
- USA Returns are charged at $17.99 and will be deducted from your refund amount.
- Ireland Returns are charged at €11.99 and will be deducted from your refund amount.
Customers have 14 days to send items back to us from the day you receive your order. If a returns label is created during the 14-day window and has not been used within this time, your return will be rejected. If you have reached out to Customer Services before your refund is due to be processed, we will politely refer you to this page.
We are operating as a small, independent retailer, and each refund is processed manually by our returns team. We ask that you please allow 14 business days from the day your return reaches our warehouse for us to process your refund.
Items must be returned unworn, unwashed, and with the label intact. Any items received that have violated these terms, it will be at our teams discretion as to whether the return is accepted. Should we receive an item returned in an unacceptable condition, our returns team will notify you via email. If, after 72 hours, this email has not been replied to, the rejected items will be sent back to the original shipping address.
We cannot process refunds on swimwear where the hygiene seal has been broken.
For international returns, you are welcome to return within 14 days of receiving your order however we are not able to offer prepaid return labels for countries other than the UK, Ireland and USA at this time. Any returns from outside these zones would need to be sent back manually to our address using a courier of your choice.
Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.
3 for 2 refund policy
Refund Calculation
- If you decide to return an item purchased as part of the 3-for-2 promotion, your refund will reflect the value of the item you purchased, minus the proportionate value of the discount applied at checkout.
- The refund amount is calculated based on the original purchase price of the item and the distribution of the promotion discount across the items in your order.
Partial Returns
- If returning only part of your 3-for-2 bundle, the value of the promotion may be adjusted. For example, if returning one item, the promotional discount will be recalculated for the remaining items.
- If all items in the bundle are returned, the full amount paid will be refunded.
Example
If you order 3 items, the cheapest item will be free. If the third item is valued at £30, this amounts to the total discount applied to your order. When returning items, the value of the discount will be applied evenly to each item (£30/3 = £10). Therefore, if you were to return one of two un-discounted items, the value of your refund would be the retail price of the item minus £10.
RETURN ADDRESS:
Unit 5,
Varley Business Centre
James Street
Manchester
M40 8EL
For any customer queries, please email customerservice@murci.co.uk
*Business days exclude weekends and bank holidays.